Donate goods

Retail Update 

We are aware many of you have items ready to donate to our shops and, following feedback from our donors, we have decided open for appointments on Monday 29th June. Please read the following information carefully:
From Monday 29th June, we will be accepting donations at our Donation Station at Pondwood House, Pondwood Close, Moulton Park, strictly by appointment only. If you do not have an appointment you will be turned away.
We will also be limiting what and how much people can donate - a maximum of 6 bags (clothing, books etc.) and 4 cardboard boxes (household items, toys etc.) per person, and we won't be accepting furniture at this stage. Please ensure all bags and boxes are sealed up well. Please don't bring anything too heavy or bulky as we want this to be a quick drop-off process and want to be as fair as we can to everyone.
If you are signed up for Gift Aid you can label boxes and bags yourself - please attach a label or paper to each bag or box with your post code, surname and Gift Aid number on if you have one of our supporter cards.
If you are not currently signed up to Gift Aid but you would like to, you can find the link here….
Simply fill out the form and tape it to one of your bags, on the other bags write your name and postcode.
To book a donation drop appointment, call us on 01604 973349 from Monday 22nd June. If we don’t answer straightaway, please leave a message and our volunteers will get back to you when they can.  You can also email to arrange an appointment.
Please be patient with us as we anticipate being extremely busy and will obviously be observing social distancing safety measures to protect you and our volunteers.
Thank you! 





Did you know the average value of a bag of goods donated to Cynthia Spencer is £30? This could fund 2 hours of hospice at home nursing care for our patients. You can now add 25% to the value of your donated items by signing up for Gift Aid.

You can donate smaller items to any of our shops or bring them and any larger items to our Donation Station on Moulton Park.

Add Gift Aid to your donation! If you're a UK tax payer we can receive an extra 25% on the value of your donated items at no cost to you. All you need to do is download our Gift Aid Agreement or fill in a form at any of our shops or at our Donation Station. It's so simple and will make a huge difference.

Where to donate

We’re really grateful to receive any of the items listed below as they really do fly off our shelves:

  • Women’s, Men’s and children's clothes
  • Shoes, bags, belts, jewellery.
  • Homewares: Bed linen, Curtains, Crockery, ornaments.
  • Books, Toys & Games, DVD’s & CD’s.

We can also accept the following items through the Donation Station only:

  • Mobile Phones & tablets
  • Electricals
  • Furniture

There are a few items we can’t accept:

Items we can't take Open/Close

Furniture and Housewares

  • Upholstered furniture without a fire label including items without labels that are part of donated sets
  • Upholstered furniture with large tears or damage
  • Furniture with missing parts or damage that may make the item unsafe
  • Veneered wood furniture with damage to the veneer exposing the inner wood
  • Candles without instructions

Electrical Items

  • Electric blankets
  • Electric showers
  • Sunbeds and tanning equipment
  • Waste disposal units
  • Power tools without instructions
  • Refrigerators - selected Beko models

Heating and Cooking

  • Gas appliances (mains or bottled)
  • Gas cookers
  • Ovens with glass fronts/doors
  • Oil filled radiators (not supplied with a thermostat)
  • Oil heaters (mobile)
  • Storage heaters hardwired
  • Oil and gas Agas

Sports and Safety Equipment

  • Bicycles
  • Buoyancy aids, lifejackets, inflatable dinghies
  • Safety helmets, riding hats, crash helmets
  • Cycle helmets
  • Safety harnesses of any sort
  • Firefighting equipment

Children's Equipment

  • Children's car seats
  • Prams, pushchairs and buggies
  • Highchairs
  • Cots, carry cots, playpens
  • Toys without a CE mark

Software and Hardware

  • Home recorded DVDs, video and audio tapes
  • Home recorded computer games and software on recordable CDs and DVDs


  • Knives
  • Swords, sword stocks, crossbows
  • Guns and ammunition (including replica guns)


  • Personal appliances such as shavers, foot spas, etc (unless unused and in with original sealed box)
  • Duvets and pillows that have been used
  • Medication including vitamins
  • Perishable goods, food and drink
  • Prescription spectacles
  • Cleaning agents, solvents and adhesives
  • Ivory
  • Petrol or diesel fuelled garden tools such as lawn mowers

Contact us

If you have any other questions about what you can and can't donate contact your local shop or call 01604 678082.

Can’t get to us? Then we’ll come to you!

To book at collection through our van service please call us on 01604 973349 or email and one of the team will contact you to arrange a day and time to suit you

Van team

Interested in volunteering in our shops?

By giving just two hours of your time you can make a difference to a patients life.

Volunteering opportunities

donate goods 3

We couldn't do it without you